Sell Your Vehicle

PAIA Manual

Promotion of Access to Information Act 2 of 2000, section 51. Last updated: October 16, 2026

1. Introduction

The Promotion of Access to Information Act (PAIA) gives you the right to ask for records held by a private body when you need them to exercise or protect a right. This manual explains what records ActuallyFind holds and how to ask for them. It is free to read here, and we will email a copy on request.

2. Our details

  • Name: ActuallyFind, run by Edward Baitsewe as a sole proprietor (not a registered company)
  • Head of the private body and Information Officer: Edward Baitsewe
  • Physical address: 9 Arnold Wilhelm Street, Parow East, Western Cape, 7500
  • Email for requests: info@actuallyfind.com
  • Legal process and physical correspondence: edward@actuallyfind.com
  • Website: actuallyfind.com

3. The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA, in all official languages. You can get it from the Regulator:

Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
General enquiries: enquiries@inforegulator.org.za, 010 023 5200, toll-free 0800 017 160
Website: inforegulator.org.za

4. Records available without a request

These are on the website for anyone to read: the Terms of Service, the Privacy Policy, this manual, and the listings themselves. We have not published a notice under section 52.

5. Records we hold

  • Accounts: name, email address, phone number, password hash, Google sign-in link, records of which Terms version was agreed to.
  • Listings: vehicle details, photos, VIN, city and province, status history; deleted listings' records until the account is closed.
  • Activity: listing views, shares and phone-number reveals (IP addresses for 90 days), watchlists, city suggestions.
  • Payments: Go Managed subscriptions, payment records, Paystack references and card tokens, cooling-off consents, discount codes used.
  • Correspondence: emails with users and service providers.
  • Business records: accounting and tax records, agreements with service providers.
  • Technical records: server and application logs.

6. Records we keep because the law requires it

  • Protection of Personal Information Act 4 of 2013
  • Promotion of Access to Information Act 2 of 2000
  • Electronic Communications and Transactions Act 25 of 2002
  • Consumer Protection Act 68 of 2008
  • Income Tax Act 58 of 1962
  • Tax Administration Act 28 of 2011

7. How to request a record

  1. Fill in Form 2 (Request for Access to Record), available on the Information Regulator's website.
  2. Email it to info@actuallyfind.com with a copy of your ID, and proof of authority if you ask on someone else's behalf.
  3. Say which record you want, how you want to receive it, and which right you need it for.
  4. Pay the request fee (below) when we ask for it.

We will answer within 30 days. We may extend that once by up to 30 days if the request is large or needs a long search, and we will tell you why. If we don't answer in time, the request counts as refused.

To ask for your own personal information, you don't need this form: see "Your rights" in the Privacy Policy.

8. Fees

These are the prescribed fees for private bodies. ActuallyFind is not registered for VAT, so no VAT is added. There is no request fee when you ask for your own personal information.

  • Request fee: R140.00
  • Copies: R2.00 per A4 page (printed or photocopied)
  • Electronic copy: R40.00 on a flash drive you supply, R60.00 on a CD we supply
  • Search and preparation: R145.00 per hour after the first hour, at most R435.00
  • Deposit: if the search will take more than 6 hours, one third of the access fee in advance
  • Postage or electronic transfer: what it actually costs

We may hold back a record until the fees are paid.

9. When we may refuse

PAIA lets us refuse a request in some cases, for example to protect someone else's personal information, commercial information of a third party, confidential information, the safety of people or property, legally privileged records, or our own commercial information. If we refuse, we will tell you why.

10. If you're not satisfied

You can complain to the Information Regulator within 180 days of our decision, using Form 5, to PAIAComplaints@inforegulator.org.za, or apply to court.

11. How we process personal information

The Privacy Policy sets this out in full. In short:

  • Why: to run accounts and listings, let buyers contact sellers, take Go Managed payments, keep the site safe and keep records the law requires.
  • Whose information: sellers, buyers and other visitors to the site.
  • Who receives it: our service providers (Hostinger, Cloudflare, Amazon SES, Paystack, Google, Have I Been Pwned, Anthropic, OpenAI), and authorities where the law requires it.
  • Outside South Africa: several of these providers process information abroad, as described in the Privacy Policy.
  • Security: HTTPS, hashed passwords, limited login attempts, and access to data limited to the Information Officer.

12. Updates

We update this manual when our records or contact details change. The date at the top shows the current version.